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Reporting Fraud Or Suspicious Activities

For Bank of the Orient Customers

If you come across a suspicious website or email that claims it’s from Bank of the Orient, do not respond to it. Instead, forward these suspicious emails and websites immediately to .

If you suspect a fraudulent activity involving your Bank of the Orient account, you should immediately contact our Customer Service Center at 1-800-881-2686.

To efficiently assist you, please have your account information ready, including identifiers relating to your accounts. Please provide specific details concerning the suspected fraud.

For Non-Bank of the Orient Customers

If you do not have an account with Bank of the Orient, but suspect that:

  • A Bank of the Orient account was opened in your name.
  • A Bank of the Orient credit card account appears on your Credit Report, even if you do not have one.
  • You received suspicious email, mail or phone calls pretending to be from Bank of the Orient.

Please contact our Customer Services Center at 1-800-881-2686 to report any of the above scenarios.

If you are a victim of a Fraud

Immediately report a fraud activity as soon as possible to limit unauthorized transactions and to minimize the time it takes to resolve your credit issues. You also need to take the following steps:

  1. Place a fraud alert on your credit report by calling any one of the national credit bureaus listed below:
  2. Inform your credit card companies or banks to close any accounts associated with the fraudulent services.
  3. File a police report and provide a detailed explanation of the fraud activity in your account.
  4. File a complaint with the Federal Trade Commission at or call FTD Identity Theft Hot Line: 1-877-ID-THEFT (438-4338)

Customer Service Center


M-F, 9:00am to 5:00pm (PT)
Sat, 9:00am to 3:00pm (PT)
Report Lost or Stolen Cards Call (800) 417-8715

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