Dear Bank of the Orient Customer,
Amid ongoing concerns about the Coronavirus (COVID-19), the health and safety of our customers and employees are top of mind. We have served our clients for the past 48 years, and want to share with you how we will continue to serve you both safely and effectively. We are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest CDC recommendations and guidance. We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our customers. We have taken necessary steps to ensure that we can continue to serve your banking needs safely and effectively. At this time, the branches in the San Francisco Bay Area open for service during special business hours are:
Chinatown Branch, Richmond Branch, Oakland
Branch, Millbrae Branch, Sunset Branch
MONDAY – FRIDAY: 10:00AM – 4:00PM
Honolulu, Hawaii the Bishop Branch is open.
MONDAY – FRIDAY: 9:00AM – 3:00PM
As precautionary steps, we are using hand sanitizer in our branches for use by both employees and customers, and we are conducting enhanced cleaning on high touch surfaces as needed. We continue to educate Branch teams on best practices recommended by the CDC. We encourage you to access your accounts from home 24/7 using Bank of the Orient Online Banking or Bank of the Orient Mobile Banking App to view transactions, check balances, pay bills, make mobile deposits and more. Our thoughts and prayers go out to the people who have been affected by COVID-19, and we appreciate the efforts made by our community, including healthcare workers, government, our customers, and our bank’s own employees to contain this outbreak. Please know that we will continue to closely monitor the situation to keep our Bank of the Orient employees and customers safe. Bank of the Orient is committed to helping our customers, please call our Customer Service Center at (800) 881-2686 to address any concerns you may have.
Bank of the Orient
Customer Service Center
M-F, 9:00am to 6:00pm (PST)
Sat, 9:00am to 3:00pm (PST)